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/ Challenging Conversations | Expert-Led & Digital Learning Assets
Challenging Conversations
Challenging conversations are part of everyday working life. They can be based on a wide range of topics: poor performance or conduct, complaints, personality clashes, and job insecurity, to name a few.

Challenging conversations are part of everyday working life. They can be based on a wide range of topics: poor performance or conduct, complaints, personality clashes, and job insecurity, to name a few. In order to make sure that these conversations are constructive, productive, and have the best possible outcome for everyone concerned, there are a number of skills that we need to master. Being fully prepared is the first thing. Then, having a toolkit of strategies and techniques at hand to deal with an emotional response, a difference of opinion, or a negative attitude gives us the confidence to tackle these conversations head on, without deferring, delaying, or deflecting.
Online Learning Options
Our award-winning learning content library is expertly created, easy to consume, and visually engaging and it can be experienced through a range of modalities.
An interactive digital tool designed to deliver engaging, user-friendly leraning experiences. Combining mulitmedia elements such as quizzes, infographic, podcasts and much more.
Our mobile-first infographics are fully responsive across all devices, with animated, digestible visuals, they make complex topics easy to understand—anytime, anywhere.
Our podcasts offer an engaging, flexible way to share insights, stories, and expertise. Perfect for learning on the go, they’re professionally produced, brand-aligned, and ideal for connecting with audiences in a more personal, conversational format.
Our interactive quizzes are a fun and effective way to reinforce learning, assess understanding, and boost engagement. Designed for mobile and desktop, they’re quick to complete, easy to customise, and perfect for tracking progress in real time.
Thrive in Five videos are bite-sized, mobile-friendly learning tools designed for busy learners on the go. Each 2–3 minute animation follows a clear, structured format—covering the problem, key takeaways, practical tips, do’s and don’ts, and things to try—making learning quick, focused, and actionable.
Our interactive Scenario Cards modernise classic study tools with a digital twist. Easy to use and engaging, each card flips to reveal additional information—perfect for process reviews, role-play scenarios, product training, and more.
The Apply Your Learning Action Plan is a simple, downloadable PDF designed to help learners reflect, set goals, and track their progress. It turns insight into action, reinforcing learning through practical steps and personal accountability.